Waldec ASIA Expands Its Service Presence in Southeast Asia

Supporting customers with local expertise, hands-on service and practical training

Waldec ASIA continues to strengthen its presence in Southeast Asia, with an increasing number of service and support assignments in Thailand and Malaysia.

One recent project took us to a university in southern Thailand, where our support was needed to get a press back into operation and help the customer’s new operating team get started.

The press could not be initialized, and our first attempt was to resolve the issue remotely. However, as the customer’s operating team was newly established and had not yet received full training on the equipment, troubleshooting the issue remotely proved challenging.

Our engineer therefore travelled to the customer’s site to provide hands-on support. The visit included:

• Initializing and commissioning the press
• Identifying and resolving the operating issue
• Checking the machine and ensuring it was ready for production
• Providing basic operator training
• Supporting the new team with practical guidance on the equipment

For Waldec, service is about more than simply solving a technical problem. Making sure customers have the knowledge and confidence to operate their equipment is an important part of building long-term partnerships.

Growing together with our customers

Since establishing Waldec ASIA, we have been steadily developing our activities in the region. Today, we are seeing an increasing number of opportunities and service assignments across Thailand and Malaysia.

This latest project is a great example of the direction we want to continue moving in: being present locally, responding to customer needs and providing practical, hands-on support when it matters.

We are proud to see Waldec ASIA growing and look forward to supporting even more customers and partners across Southeast Asia.

Waldec ASIA – bringing Waldec’s expertise closer to our customers.